Frequently Asked Questions
Everything you need to know about shopping for authentic Japanese goods.
Do you ship worldwide?
Yes, we ship to over 100 countries globally. Shipping rates and delivery times vary depending on your location and the shipping method selected at checkout.
Are your products authentic?
Absolutely. All products available on Japanese Taste are 100% authentic and sourced directly from reputable manufacturers and distributors within Japan.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What is your return policy?
If you are not satisfied with your purchase, you can return unopened and unused items within 30 days of delivery. Please contact our support team to initiate a return request.
Will I have to pay customs duties or taxes?
Import duties and taxes are determined by your local customs office and are the responsibility of the recipient. These fees are not included in our shipping costs.